Orders
8 questionsTo begin ordering, you may visit the Deodap website on your desktop or mobile browser. If you are using an Android phone, you may download and install the Deodap Shopping app here to place an order.
If you are using an iPhone, you may download the Deodap shopping app here to place an order.
Steps to place an order:
1.Select the items which you want to order.
2. Add those items to your “Shopping Cart”.
3. After reviewing your shopping cart, click on “Proceed to Checkout”.
4. You’ll be prompted to sign in to your Deodap account. You can sign in using your
mobile number or email address if you already have an account. If you’re a new
customer, you can create account with email or phone.
5. Enter the address where you want to receive your order/select the Pickup store as
per availability by searching in the available criteria.
6. Select the payment method, add the details, and click on “Continue”.
7. Review your order and click on the “Place your Order” button and Pay to complete
the transaction.
This could be due to the following issues:
- Check if there is a Payment decline. Please click here to know more about
Payment issues. - The item you have selected is out of stock.
- There is some technical or internet connectivity issue.
- Undeliverable to the selected location/pincode.
- Check if there is a quantity limit.
Once your order has been shipped we will email you a tracking number and a link to
the courier’s website. Please contact our customer service team if you do not receive
this email.
You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications.
To change the quantity for items you have not yet added to the cart:
To change the quantity for items you have not yet added to the cart:
Once you click on the "Add to Cart" button and add the item to your shopping cart,
enter the desired quantity in the "Quantity" dropdown option on the right side of the
page.
To change the quantity for items already added to the cart:
Go to Cart, click on the quantity dropdown box to the right of the title, and choose the
desired quantity. The quantity number for the item and order amount will be updated
automatically.
If the entered quantity is not available with us, you'll see an error message.
Please contact customer care at care@deodap.com. We’ll be
happy to assist you.
No, you don’t need to open an account to place an order on our website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
Note: We try to honor your delivery instructions whenever possible. However, we can't always guarantee that our carriers can meet these requests.
No, DeoDap does not accept COD. We are a 100% prepaid wholesale & retail supplier.
Shipping
7 questionsWe currently ship within India.
Usually within 48 hours of processing your order.
Yes, all products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of speedy delivery.
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.
No, sorry, currently we only deliver within India.
Usually 3-7 business days, however, some larger items can take longer.
Yes, shopping on our website is completely safe. We use gokwik leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
Returns
2 questionsWe do accept exchanges and they follow the same conditions as returns:
The item must have been sold on our online store
- The item must have been sold on our online store
- The item shouldn’t have been used in any way
- The item should be in its original packaging with all the tags, etc.
To request an exchange, please submit your request via the “contact us” form. A
member of our support staff shall respond as soon as possible.
We do not offer cancellations or returns. Please check your order details before purchasing, as orders cannot be stopped once placed.
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