Grievance Redressal Policy

Grievance & Escalation

At DeoDap, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. However, if you are unsatisfied with our services or have any grievances regarding our products, payments, or services, we are here to assist you.

How to Raise a Grievance?

If you encounter any issues or have any concerns, please follow the steps below to ensure your grievance is addressed promptly.

Customer Support

You can reach out to our customer support team via the following methods:

Provide the Following Details

Please provide the following information when raising a grievance:

  • Your full name and contact information (email and phone number).
  • Order number or transaction ID, if applicable.
  • A brief description of your grievance or issue.
  • Any relevant screenshots or supporting documents, if applicable.

Acknowledgement

Upon receipt of your grievance, we will acknowledge it within 48 hours.

Resolution Timeline

We aim to resolve all grievances within 7 working days. In cases where more time is required, we will notify you of the expected resolution date.

Grievance & Escalation

For serious concerns or unresolved issues, customers may contact our grievance team.

Level 1 Escalation – Customer Care

Grievance Officer