Refund policy

THIS REFUND POLICY IS ONLY FOR INDIA ORDERS.
Effective: July 2026

At DeoDap, your satisfaction is our priority. This policy applies to orders shipped within India only and explains your rights and the simple steps to initiate a return or refund.

Please note: Return shipping is arranged by the customer except where the fault is ours (wrong, damaged, defective, or missing items). We are a wholesale platform — not a retail outlet.

Return Conditions

To qualify for a return, refund, or exchange, the product must meet all of the following:

  • Unused, unwashed, undamaged, and in original packaging with all tags, labels, accessories, and invoice included
  • Unboxing video is mandatory for all damaged, defective, or missing-item claims
  • Complaint raised within 48 hours of delivery (for "product not as described" complaints: within 24 hours of delivery)
  • Product must not have been altered, used, or damaged after delivery

What We Do Not Cover

  • Custom / Printed Products: Cannot be cancelled or returned once ordered — produced to order, non-recoverable cost, cannot be resold.
  • Unreported Damages: Claims raised after the 48-hour window are not accepted.
  • Used or Altered Products: Products used, washed, or damaged after delivery are ineligible.
  • Wrong Product Ordered by Customer: Return shipping is borne by the customer.

Rejection / Refusal of Parcel

If you refuse to accept a dispatched parcel without a valid reason, the following deductions will be made before any refund is issued:

  • Shipping Charge: 2× the original shipping fee (covers both forward and return logistics)
  • Packing & Handling Fee: 10% of the product value

Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect address, absent receiver, or refusal, DeoDap will reroute via an alternative courier where possible. Custom-printed products will not be taken back under any circumstances.

Refund Process

  1. Raise a complaint within 48 hours of delivery (with unboxing video for damage or missing-item claims)
  2. Return the product in original condition with all accessories and invoice
  3. Once received, we inspect within 2 business days
  4. You will be notified via email/SMS of approval or rejection
  5. Approved refunds are processed to your original payment method within 7 business days of approval

Courier Delays

Track your order regularly. If no updates appear within 15 days of dispatch, contact us immediately. We will escalate with the courier and resolve on a case-by-case basis.

Address:
DeoDap
C/o Rajesh Rasikbhai Chotai Barjar Paint,
Opp. Rangoli Masala Village, Navagam,
Rajkot-360003, Gujarat, India

Email: care@deodap.com
Support: Monday to Saturday, 9:00 AM to 7:00 PM